Return & Exchange Policy

Thank you for shopping at IJA BOJYU. We value your satisfaction and aim to provide the best products and services. If you are not completely satisfied with your purchase, we are here to help.

Return & Exchange Process โ€“ Ija Bojyu

Step 1: Raise Your Return/Exchange Request Within 5 Days

Please WhatsApp us at 8445557716 or email us at support@ijabojyu.com within 5 days of receiving your order, along with:

  • Your Order Number
  • Reason for Return/Exchange (optional, but helpful)
  • Photograph of the product, if requested

Step 2: Quality Check & Return/Exchange Approval

Once the returned product reaches us, our team will inspect it.

After it clears the quality check, we will process your selected exchange product or your refund in your bank account.

In case of an exchange request, if the new product is priced higher than your original order, you will be required to pay the difference before dispatch.

Step 3: Dispatch of Your Exchange

Once the returned product has been received and approved, the exchange product will be dispatched within 1โ€“3 working days.

A Few Things to Keep in Mind

  • A Return/Exchange can be availed only once per order.
  • Returns/Exchanges are available for both prepaid and COD orders.
  • Exchange requests are subject to the availability of the selected product.
  • If your preferred product is unavailable, we will refund you the amount in your bank account.

Handling Price Differences

If your new selection is priced higher:
We will share a secure payment link for the additional amount. Your exchange order will be dispatched once the difference has been paid.

If your new selection is priced lower:
The balance amount will be refunded to your bank account.

Received a Damaged, Defective or Incorrect Product?

We take utmost care while checking, packing and dispatching every Ija Bojyu order. However, if you happen to receive a damaged, defective or incorrect product:

  1. Please contact us on WhatsApp at 8445557716 within 24 hours of delivery.
  2. Share your Order ID, along with clear photographs and a short video showing the issue. We strongly recommend recording an unboxing video when opening your parcel.
  3. Our team will review the concern at the earliest. If the issue occurred from our end, we will arrange a replacement of the same product at no additional cost. If the same product is unavailable, we will offer you a full refund.

Please Note

  • Only one Return/Exchange request can be processed per order.
  • All exchanges depend on the availability of the requested product.
  • Products sent back in used, washed, damaged or altered condition, or without their original tags/packaging, may not qualify for exchange.
  • Ija Bojyu reserves the right to approve or decline a Return/Exchange request if it does not meet the conditions mentioned above.

Thank you for choosing Ija Bojyu. We hope every saree you bring home from us becomes one you look forward to wearing.